Standard Goods Return (G.R.) Protocol
Though we try our level best to ensure 100% correct delivery as per your purchase order, in case of any discrepancy in goods received, please review the formal return terms below before dispatching consignments.
7 to 15 Days Notification
Kindly inform your assigned Sales Executive or CRM immediately. If approved in writing, arrange to return items within a week or maximum 15 days from invoicing, whichever is earlier.
Manufacturing Defects (90 Days)
In case of return due to manufacturing defects, only verified defective goods are accepted after confirmation in writing, returned within 90 days from date of supply. Defective goods will be replaced with the exact same article.
25% Debit for Unauthorized Returns
If any goods are returned without prior written confirmation from the official email ID enquiry@rnvalves.com, the company will debit 25% of net Goods Return amount (based on invoice MRP or current MRP, whichever is lower).
Freight Paid Requirement
As RN Valves delivers goods freight paid, the same standard is expected from distributors: all return consignments must be dispatched Freight Paid. Unpaid freight charges will be debited to customer account.
Items Strictly Not Accepted for Return
The following items cannot be accepted under any circumstances:
- Articles discontinued or decommissioned by the company
- Broken assortment sizes or unboxed single units
- Loose stock not preserved in standard company master packaging
Mandatory Documentation Checklist for Returning Goods
For account reconciliation and statutory compliance, all return shipments must include the following verified documents:
Debit Note with Pertaining Invoice Reference
Must clearly state Item Code, Product Series, Size, Quantity, MRP, Original Invoice Number, and exact reason for return.
Way Bill / Road Permit (e-Way Bill)
Valid statutory road permit generated for the return consignment destination.
Original Transporter Bilty (L.R. Copy)
Properly stamped consignment receipt from the accredited logistics transporter with "Freight Paid" clearly marked.
Other Related Documents & Declarations
Any statutory interstate declaration forms or GST credit adjustment paperwork.
Statutory Tax Compliance Clause
These documents must be duly filled, verified, and signed by the sender. M/s RN Faucets Pvt Ltdwill not be held liable for any penalty arising from discrepancies, incomplete documentation, or expired permits, and all such levies will be debited to the sender's account. We request all channel partners and clients to strictly adhere to these guidelines.
Need to initiate a return or verify a replacement?
Email your Debit Note and Invoice copy to enquiry@rnvalves.com or speak with your Area Sales Manager.